T R I B I E S S

FAQ

In which countries can I shop for tribiess online

You can currently shop in Spain, all the countries of the European Union and some countries non-EU countries such as Switzerland or the USA. Please contact us at shop@tribiess.com if you so not find your country in the allowed countries list during the checkout.

Do you ship to the Canary Islands, Ceuta and Melilla?

We are very sorry, but at the moment we do not ship to the Canary Islands, Ceuta and Melilla.

In how many languages can I surf the website?

The available languages on tribiess.com are: English and Spanish.

Will I receive the same product as in the photo?

Yes! We strive to update the images and descriptions of the products we sell, whenever possible. We do not accept claims based on the image. However, the perception of colors depends not only on the quality of the photoes, but also on other factors such as the characteristics and adjustments of the screen, the web navigator, the level of illumination and the user himself (his ability to distinguish colors).

Can I send an order as a gift?

Yes, you only have to specify this in the comments box in STEP 3 of the checkout process. If you let us know your purchase is a GIFT we will include an invoice, but without prices as an invoice is needed in case of an exchange or refund. Let us know as well if you want it WRAPPED nicely.

Is it possible to receive a periodical newsletter by email with the latest news and offers from tribiess?

Yes. Just by signing up for the “Newsletter” you will receive information on the latest news, look books, offers, promotions...You will find it at the bottom of the page or in the last step of the checkout process, before confirming an order. You can also become a FAN of our Facebook, Pintrest & Instagram pages: tribiess

Can I unsubscribe from the tribiess newsletter?

Every time you receive a Newsletter from tribiess we give you the option to unsubscribe with a simple click. Look for this option at the bottom of the Newsletter mail you receive.

How do I recover my forgotten password or change my password?

If you have forgotten your password or want to change the one you have now you must go to “my account”. It is very easy; you only have to click on “Recover Password”. The system will then ask you for the email with which you registered and, after a few minutes you will receive a mail with a link to enter a new password.

How can I make sure I completed my purchase?

Once you have placed your order, you will receive an email that will confirm it was received by tribiess with attached a copy of the invoice with details of the items purchased. In case the payment method is a bank transfer, the confirmation email will include our bank details. Keep in mind that until we receive the transfer we will not ship your order.

Will I be able to see the status of my order?

Yes, you can see the updated status of your order by going to “my account” and “Orders”.

Can I remove an item from my order once completed?

You yourself can’t remove items, so if you selected the wrong size, colour, quantity... contact us as soon as possible and we will try to modify your order before it is prepared for shipping at our warehouse.

Can I cancel my order?

Once your order is completed and shipped it is not possible to cancel it. If your order hasn’t left our warehouse yet (24-48h), we will do what we can to modify/cancel it. If it has left the warehouse and is en route, you will have to wait until you receive it and start the returns procedure (see RETURNS & REFUNDS in the General Conditions). You can also send us a withdrawal form

here.

What should I do if I receive a faulty or incorrect item?

First of all, we apologise for the inconvenience. Tribiess.com only sells items in perfect condition, so if, in an exceptional case, you receive an item with some defect or one you didn’t order, please contact our customer care department: shop@tribiess.com and we will do everything possible to send you the order without error.

Can I track my refund?

When you request a refund we will update its status every step of the process. You will receive an email with the information about every change we make.

Do I have to make a minimum order?

At T R I B I E S S it is not necessary to make a minimum order. You can spend as much as you want and as much as you need.

What payment method can I use to make my purchase?

You can pay for your purchases with:

  • PAYPAL

    for payments with the Paypal account or Visa and Mastercard.
  • BANK TRANSFER

Our bank details to make the transfer are as follows:

BANC SABADELL

Account Number: 0081 0133 44 0001613463

IBAN:

ES54 0081 0133 4400 0161 3463


BIC/SWIFT: BSABESBB


Holder: 


Born To Be, S.L.



Reference:

order number

The order will be processed one the payment is confirmed.

  • GIFT CARD (gift voucher)

Can I pay with a gift certificate? How does it work?

When you have selected all the items you want for your baby and you are ready to complete your purchase, all you have to do is select “gift card / voucher” as your payment method and enter the code we have provided. If the total amount of the order is greater than the value of your gift card, you can pay the difference selecting another payment method. Please remember also that:

  • you can use several gift cards / vouchers in the same order;
  • it is not necessary to spend the total value of the gift voucher at once, you can use the remaining amount to pay your future orders.

I have a discount coupon code, how do I use it?

When you have selected all the desired items and you are on the “Checkout” page, a window with “Order Total” will appear when you are completing the form, which asks you to redeem your discount coupon.

Can you invoice my company?

Yes. Just tick the option “Invoice address” in STEP 1 of the purchase process and complete the invoice details.

Is it safe to order online?

PAYPAL is an international online payment service on a secure server with a maximum safety guarantee.

However, we also give you the option to pay by bank transfer.

Is it safe to use my credit card on the web?

Yes, at tribiess.com card payments are made using platforms that offer maximum guarantee and the same security as paying by credit card in a shop. The data is transmitted SSL-encrypted. For payments using Visa and MasterCard, only CES (Secure Electronic Commerce) transactions are accepted. After verifying that the card is in compliance with the CES system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms authenticity the payment will be charged to the card. If this is not the case the order is cancelled.

Why might my credit card be declined?

Your card may be declined for any of the following reasons:

-The card may have expired. Check that your card is still valid.

-You may have reached the credit limit on your card. Contact your bank to check that you have not exceeded your purchase limit.

-You may have entered some data incorrectly. Check that you have completed all the fields correctly.

In any of these cases, you should contact your bank, but before that you could try to enter the order again from the beginning. If the problem persists, you could try with another card.

If you think nothing is working, contact our Customer Care department who will continue to find a solution with you: shop@tribiess.com or at (+34) 931739798

Where can I receive my order?

You can receive it at the address you choose (home, work, etc. – never at a PO Box).

Do you deliver outside of Spain?

Yes, as long as it is within the countries to which tribiess ships.

Do you ship to Canary Islands Ceuta and Melilla?

We are very sorry, but at the moment we do not ship to the Canary Islands, Ceuta and Melilla.

Can I send an order with a gift?

Yes, you only have to specify this in the comments box in STEP 3 of the checkout process. If you let us know your purchase is a GIFT we will include an invoice, but without prices as an invoice is needed in case of an exchange or refund. Let us know as well if you want it WRAPPED as a gift. If you want to receive the invoice you can let us know in the personal data in STEP 1 of the purchase (tick the box for invoice address)

How long will it take to get my order?

Delivery times depend on the method of payment and the type of shipping selected.
If your payment is by bank transfer the order is not prepared until payment appears in our account (maximum 2-3 days, depending on issuing bank). If payment is by credit card, shipment is immediate.

MRW

(domestic shipments) - Spain
Delivery will take place within a maximum period of 4 working days.
(GLS usually delivers between 2-4 working days to the address you provided).

GLS

(international courier) - EU countries
Delivery will take place within a maximum period of 6 working days.
(We usually take 4-5 working days to deliver at the address you provided).

Mail International Economic Package

(non-EU countries)
Delivery will take place within a maximum period of 15 working days.

How much do I pay for shipping?

ORDER
TOTAL

SPAIN


Península & Baleares

MRW

INTERNACIONAL

European Union

GLS

INTERNACIONAL

Non-European Union

Spanish Post "Correos"

0-60€ 4€ 8€ 16€
60-120€ FREE 8€ 16€
120-180€ FREE FREE 16€
>180€ FREE FREE FREE

Will I be able to see the status of my order?

Yes, you can see the updated status of your order by going to “Account” and “Orders”.

What should I do to return/exchange an item?

At tribiess you are entitled to return your purchase completely or partially in case you are not satisfied and we will refund you the money.

We accept returns up to 30 days after you receive your order. If we do not receive the item within those 30 days we will not exchange or refund.

To return an item, firstly you have to sign in with your username/password in “Personal Data” and from there enter the menu “Orders”. Locate the specific order and click on “Request Return”. You will have to generate a request for each item you want to return or change from your order.Once your request has been approved you can send us the products by shipping method of your choice: courier, mail... whichever is easiest and most comfortable for you, to the following address:

tribiess

Rambla Iberia 11-23.

08205 Sabadell, Barcelona

España / Spain

The status of your request for a refund / claim will change to “Completed” only after we have received and reviewed the returned items.
Any refund is made once we receive the product at our warehouse and is made to the credit card with which you made the purchase or into the bank account from which you made a bank transfer.
IMPORTANT: Shipping costs generated by returns and refunds are the responsibility of the customer except products delivered incorrectly or faulty products. If this is the case, please keep the supporting receipts and email them to the following address: shop@tribiess.com
You will receive a response to your email within 24 hours.

Please note that in order to be able to make a change or return a product, the product should not be worn beyond testing purposes, washed or altered in any way, and, if posible, send in its original packaging and with the product’s original labels. If it is not returned in the same original packaging, it may suffer a deprecation of original value.

What is the deadline for a return?

The deadline for any return is a maximum of 30 days after you receive your purchase. If we do not receive the item within those 30 days we will not exchange or refund.

Do I have to pay anything for my refund?

Shipping costs generated by returns and refunds are the responsibility of the customer except products delivered incorrectly or faulty products. If this is the case, please keep the supporting receipts and email them to the following address: shop@tribiess.com

How will I receive my refund?

Once the returned items have been received the corresponding amount will be transferred to the card / account with which you made the purchase.

If we have to transfer the refund to a different* account, provide us with the account number in the shipment or contact us at shop@tribiess.com

Please, be aware that this process may take several days (approx. 10-14 days).

When will I receive my refund?

After we approve the refund (the items must be in perfect condition and have the internal labels) you will receive a confirmation email informing you that your refund will be transferred to your account in a few days.
Remember that payments to your credit card always depend on your bank.

What items can I return?

Please note that in order to be able to make a change or return a product, the product should not be worn beyond testing purposes, washed or altered in any way, and, if posible, send in its original packaging and with the product’s original labels. If it is not returned in the same original packaging, it may suffer a deprecation of original value. In case of obvious signs of use (stains, odours, etc), we consider them unmarketable and they will be returned to the customer and no refund will be made.

Can I exchange my items?

Yes, by requesting the return of the unwanted items (go to “Account” / “Orders” / “Order”: click on RETURNS) and make a new purchase online.

How long do I have to make an exchange?

All exchanges must be made within 30 days of receiving the order. If we do not receive the item within those 30 days we will not exchange or refund.

What is a Gift Card / Voucher?

Gift Cards are the perfect solution when you don’t know what to give someone or when you are running out of time. The perfect gift for family, friends and colleagues. Choose the amount you want to give and send it to whoever you want. They can spend the gift certificate on whatever they want, whenever they want.

Does it have an expiration date?

Gift Card expires in 12 months from the date of purchase.

Can I send a message to the recipient of the Gift Card?

Yes, after you complete the data of the “Gift Card” you can enter a brief message that will be sent together with the Card’s code.

How do I use the Gift Card?

When you have selected all the items you want for your baby and you are ready to complete your purchase, all you have to do is select “gift voucher” as your payment method and enter the code we have provided

What is the Gift Receipt?

A Gift Receipt enables you to send an order to the person of your choice without the article’s prices listed, and with the option of adding a personalized message.
The person who receives the gift can make exchanges or returns on our web site. The amount of the returned items will be refunded in the form of a Voucher.

How can I order using a Gift Receipt?

If you want to order a gift, all you have to do is tick the box “GIFT” in the checkout process and add it in the COMMENTS box of the order. If you want we can also wrap it for you nicely.

Can I send a message to the recipient of the order?

Yes, when you select the "Gift" option in the checkout process you can enter a brief message we print and include in your order.

How can the recipient exchange an order placed with Gift Receipt?

The recipient must contact us to exchange the purchase: shop@tribiess.com or at (+34) 931739798

What is a Gift Card / Voucher?

Gift Cards are the perfect solution when you don’t know what to give someone or when you are running out of time. The perfect gift for family, friends and colleagues. Choose the amount you want to give and send it to whoever you want. They can spend the gift certificate on whatever they want, whenever they want.

Does it have an expiration date?

Gift Card expires in 12 months from the date of purchase.

Can I send a message to the recipient of the Gift Card?

Yes, after you complete the data of the “Gift Card” you can enter a brief message that will be sent together with the Card’s code.

How do I use the Gift Card?

When you have selected all the items you want for your baby and you are ready to complete your purchase, all you have to do is select “gift voucher” as your payment method and enter the code we have provided

What is the Gift Receipt?

A Gift Receipt enables you to send an order to the person of your choice without the article’s prices listed, and with the option of adding a personalized message.
The person who receives the gift can make exchanges or returns on our web site. The amount of the returned items will be refunded in the form of a Voucher.

How can I order using a Gift Receipt?

If you want to order a gift, all you have to do is tick the box “GIFT” in the checkout process and add it in the COMMENTS box of the order. If you want we can also wrap it for you nicely.

Can I send a message to the recipient of the order?

Yes, when you select the "Gift" option in the checkout process you can enter a brief message we print and include in your order.

How can the recipient exchange an order placed with Gift Receipt?

The recipient must contact us to exchange the purchase: shop@tribiess.com or at (+34) 931739798

Why can I not add an item to my cart?

It is possible that a product is out of stock, in which case Out of Stock will be shown. Our commitment to you is very important to us and therefore we guarantee the availability of the products according to their data sheet.

I can’t find a product on the website, do you have it?

We try to have our website up to date and to have all our products at your disposal with a detailed description, so you have as many details about the product as possible.
If there is any product you are very interested in and you can’t find it, send us an email at shop@tribiess.com and we will get back to you as soon as possible with information about its availability.

Are items restocked?

We continuously update the stock of all our products we sell on our website so they are available to you. If you cannot add something to your cart it’s because it is not in stock at that very moment. We recommend you visit our site regularly to see if we again have the product in stock.
You can also get in touch with us shop@tribiess.com or phone us and we will inform you on when we will have stock of the item you need.

I can’t access my account

When you want to buy from us or access your account, we ask you to sign in with your username and password in "Account". If your login or password is incorrect, make sure you're using the same data you used when you registered with us. If you do not remember your password, go to "Account" click “Forgot Password?” enter the email address you used the first time you registered with us, click “Submit” and you will get an email with your password.

Do I need to create an account to buy from you?

No, although opening an account allows you to place your orders without having to fill out all your data every time you shop with us and it will give you benefits like tracking your orders, a periodical Newsletter... And most importantly.... accumulating tribiess points for discounts.

How do I know how many points I have accumulated?

Just go to “Account” and enter in “Points” where you can see the amount of points you have and the equivalent in Euros..

How do I use my tribiess points?

To use the discount accumulated with your points you will be given an option to convert them to a discount at checkout.

How many points do I get for each purchase?

Get tribiess POINTS for every purchase you make at tribiess.com The tribiess points system is equivalent to a 2% discount on the value of your purchase to be used on your next purchase at tribiess.com You can use the points on whatever you want!!! And whenever you want!!!

Conditions points programme: Points are earned automatically for every Euro spent purchasing online (excluding shipping).
1€ purchase earns 1 limo point (100 points = 2€ discount))
The points programme is a customer loyalty system for customers of tribiess.com and applies according to the conditions valid at all times. The collection and use of points does not grant the customer any rights.

The conditions for collecting and converting points and products and / or promotions on our website may change at any time. Please access your account to view the balance and history of your tribiess points.

Do my points expire?

Relax!!! Your tribiess points do not expire, you can use them when you want.

Which browsers should I use to view the website of ribiess correctly?

The web page of tribiess has been optimized for viewing in Microsoft Internet Explorer 9 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 7 or higher and Safari 7 or higher.

You can install the latest versions of each browser from the following links:

o Microsoft Internet Explorer
o Mozilla Firefox
o Google Chrome
o Safari

- If you are experiencing problems browsing, make sure you have the latest version of your browser

Which screen resolution do I need?

We have no restrictions, our website is “responsive”: it has been built for Mobile phones, tablets, etc...

Is it safe to shop at tribiess online?

Yes. You can buy with complete peace of mind as we have made every effort to have the resources to ensure the safety of your purchases and your data.

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