T R I B I E S S

Payment

Is it safe
to order online?

All payment methods we offer, except the regular bank transfer, utilise PayPal, an international online payment service that operates on the most secure servers and with the highest level of security. However, if you are not comfortable with paying online, we also offer the option to pay by bank transfer.

Is it safe to use my bank card at tribiess.com?

Yes, at tribiess card payments are made via PayPal platform, which provides similar or even higher level of security as paying by banking card in a physical shop. The data is transmitted SSL-encrypted. In addition, for Visa, MasterCard and American Express payments, only 3D-Secured transactions are accepted. That is why you may be asked to enter a special security code to verify that you are the legitimate owner of the bank card you are using to pay for your order. If the bank confirms authenticity, the payment is charged to the card. If 3D-Secure authentication fails, the order is cancelled.

Why might my credit card be declined?

Your card may be declined for any of the following reasons:

  • The card may have expired. Please check that it is still valid.
  • The card is not enabled for online payments. Please check with your bank that your card can be used online.
  • You may have reached your card's transactions or credit limit. Please check with your bank that you have not exceeded your daily/weekly/monthly purchase limit.
  • You may have entered some data incorrectly. Please check if you have filled in all the fields correctly and that you have followed the instructions to authorize your payment.

Once you have checked the above points, you can try to make the payment again from the beginning. If the problem persists, please try to pay with another card, if possible. If you are still unsuccessful, you should contact your bank.

If you think that nothing works, contact our Customer Service department: shop@tribiess.com or at (+34) 931 739 798.

What payment method can I use
to make my purchase?

At our shop we use the Prestashop Checkout, that accepts payments from over 190 countries in 20 different currencies. Credit cards, PayPal, Visa, Mastercard, American Express as well as local payment methods such as: iDeal, Sofort, Giropay, Bancontact and others. By integrating PayPal technology and risk and fraud prevention tools, PrestaShop Checkout guarantees 100% secure transactions (3D Secure 2).

You can pay for your purchases with:

PayPal

PayPal is an international online payment system with the maximum guarantee for security thanks to the use of leading edge technology and the best risk and fraud prevention tools. It is one of the most employed and the safest online payment systems in the world and makes paying online truely safe and secure.

Credit & debit cards.

All credit & debit cards payments are processed using the PayPal online payment system applying the same security means and fraud and risk prevention tools to assure 100% safety.

Bank transfer.

Our bank details to make the transfer are as follows:

Bank: Banco BBVA
Account number: 0182 3347 65 0201894975
IBAN: ES07 0182 3347 6502 0189 4975
BIC/SWIFT: BBVAESMM
Holder: Experiencia Bebé S.L.U.
Reference: order number

Please make sure to cover all related bank handling fees on your end while sending the money.

The order will be processed once the payment is confirmed.

Gift cards/Vouchers.

To use a gift card or a voucher to pay you order, you should enter the code we have provided as a promotional code into your cart.

If the total amount of your order is greater than the value of your gift card or voucher, you can pay the difference by selecting another payment method at checkout. Remember also that you can use multiple gift cards and vouchers in the same order and that you do not need to spend the full value of the gift card/voucher at once, you can use the remaining amount to pay for your future orders.

PayPal Pay in 3

We also offer 3, interest-free, monthly instalments payment option with PayPal, which is subject to consumer credit approval. Please consult https://www.paypal.com/es/webapps/mpp/paga-en-3-plazos for detailed conditions.

Shipping
& Delivery

In which countries
can I shop for tribiess online?

You can currently shop in Spain, in all EU countries and in some non-EU countries such as Switzerland, Canada, Australia or the United States. Please contact us at shop@tribiess.com if you do not find your country in the list of allowed countries during the checkout process.

Do you ship to the Canary Islands, Ceuta and Melilla?

Yes, we ship to the Canary Islands, Ceuta and Melilla, although shipping rates and delivery times are different from the rest of Spain. Please check our table of shipping rates and delivery times for more details.

Where can I receive my order?

You can receive it at the address you choose (home, work, etc.) – never at a PO Box.

Where is my order?
Was it shipped already?

Please use the following links to check the status of your order:

Once your order has been shipped, you should receive emails with updates on the status of your order. If you have not received any email, make sure our emails have not been marked as spam. You can also use the below link to follow it up:

https://tribiess.outvio.com/en/tracking

What are your delivery times?

Our normal delivery times are as follows:

  • Spain (domestic shipments)
    Delivery time: maximum 3 working days for Spanish Peninsula and Balearic Islands. MRW usually delivers between 1-2 working days to the address you provided.
  • EU countries
    Delivery time: maximum 6 working days. We usually take 4-5 working days to deliver at the address you provided.
  • Non-EU countries
    Delivery time: maximum 10 working days.

For more details, please consult the table herunder.

Please note that when paying by bank transfer, the order is only processed once full payment has been received. Therefore, in the case of orders paid by bank transfer, the delivery time indicated at the time your order is placed starts to run from the moment the payment is received. An unpaid order is only valid for 7 days. After that period, if payment is not confirmed, the order will be cancelled. For other payment methods, the order is dispatched within the following two working days. If exceptionally we can not ship your order in time, we will contact you by email or phone. Just one more thing...

We work hard to meet our delivery deadlines, but during busy periods (such as Christmas or sales), deliveries may take a little longer. Occasionally, unforeseen external events, such as extreme weather conditions, may affect delivery services for a limited time, resulting in changes of our delivery times. However, we will always do our best to minimise these temporary disruptions.

Please be also reminded that we take no responsibility for packages that are lost or stolen as a result of specific delivery instructions you left with the carrier.

Returns
& Refunds

Where should I send
my return to?

Once your request has been approved you can send us the products through the shipping method of your choice: courier, post... whichever is easiest and most comfortable for you, to the following address:

T R I B I E S S (Experiencia Bebé)
Rambla Iberia 11-23
08205 Sabadell, Barcelona
Spain

Important: Shipping costs generated by returns and refunds are paid by customer except for products delivered erroneously or defective. In this case, please keep the receipts of the expenses and email them to shop@tribiess.com

I have received a wrong or faulty item,
what should I do?

We are sorry to hear that you have received a faulty or wrong item.

Please return the item to us as soon as possible so that we can sort it out for you. For that, follow our standard returns procedure, but remember to state "Faulty" or "Wrong item" when asked for the reason for return. You can find more information about how to return a product in the answers below. If you are unable to create a return request (e.g. unregistered customers), please contact our Customer Service team (shop@tribiess.com), we will be happy to assist you.

All returned items will be inspected on arrival. If our quality control team is not satisfied with the condition in which an item has been returned (for example, if original labels have been removed or there are signs of wear and tear) and, as a result, we cannot put it back in stock, we may not be able to accept your return and may have to send it back to you.

An item from my order is missing, what do I do?

We are sorry to find that an item is missing from your order. Before contacting our Customer Service team (shop@tribiess.com), we kindly recommend that you check the following:

  • We may have sent your items in separate packages, so please check your emails to see if any of your items will arrive separately.
  • Items you have ordered might be out of stock, so please check your email (including the spam folder) to see if we have sent you a message about it.

If you are missing any items from your order, please let us know within 30 days of delivery of your order and we will do our best to help you.

What is the deadline for a return?

The deadline for any return is 30 days from the date of delivery of the order. If we do not receive the product you would like to return within that period, we will not proceed with neither the exchange nor the refund.

What items can I return?

Please note that in order to be entitled to return a product, it must not have been used beyond testing purposes, washed or altered in any way and, if possible, it should be returned in its original packaging with all tags and labels attached. Of course, there is no problem in trying on an item as you would normally do in a shop, but please don't wear it for longer than that.

All items are inspected on return. If an item is returned to us without the original packaging or tags, it may suffer a depreciation of its original value. In case of obvious signs of use or disuse (like stains, odours, etc.), also if it is washed, damaged or broken, we consider it unmarketable: it will be returned to the customer and no refund will be given (we may even ask you to cover the delivery costs).

Therefore, please remember, in order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them, as you would like to receive them yourself.

Can I exchange my items?

If you need another size, colour or product, you'll need to place a new order and send back the product you want to return. All returned items will be refunded once we have recieved them in our warehouse and they have been inspected by our warehouse team.

Important note for Spanish customers:
Please contact us at shop@tribiess.com before sending back the product you wish to return. In some cases we can offer you a free pickup at delivery service. However, to benefit from this service, you will still need to place a new order.

Do I have to pay anything for the return?

Shipping costs that arise due to returns and refunds shall be borne by customer, except in the case of incorrectly delivered or defective products. In this case, please keep your receipts and send them by e-mail to the following address: shop@tribiess.com

Why don't we offer free returns?

The reasons for our policy are: environmental impact and the logistics cost.

Did you know that many large companies that accept free returns simply throw away what is returned? The costs of processing all returns received are considerably higher for them than throwing the returned goods away. Every year, millions of tonnes of returns end up being dumped in rubbish disposal sites, contaminating our planet. In addition, by transporting an item in both directions, the environmental impact doubles with each purchase. Multiply this by the number of people who buy multiple items with the idea of returning some of them, and it adds up to a huge environmental cost.

Furthermore, for a small or medium-sized company like ours, in comparison to larger companies with more resources and a higher volume of deliveries, managing and handling reverse logistics is time-consuming and can be really expensive. Such costs would be difficult to avoid without a general price increase. To maintain the prices offered at our website, this is something we are unable to offer.

That said, while we would love to count with you as one of our customers, we ask you to think carefully before placing an order. Not sure what size you ought to order? Check out our size guide here. Haven't found the information you were looking for? Drop us a line here. And if you're ever unsure what to get someone else and don't want to worry about returns, you could always order a gift card!

"No free returns" policy is part of our way to work towards keeping our environmental footprint as small as posible and to help save our planet.

If there is something wrong with your product, we will, of course, offer a free return, and you will receive our sincerest apologies for your trouble. We are constantly working to ensure the excellent quality of both our products and our customer service. So if your items are faulty, we'll cover the cost of returning them and make sure you're satisfied with the end result. However, if you purchased the item, received it and then changed your mind for one reason or another, we will refund the price of the item but not the shipping cost of returning it.

How and when
will I receive my refund?

Returns take up to 10 days to reach our warehouse and be processed. If you are a registered customer, we will send you an email as soon as we have received and processed your return. It takes up to 5 working days for the refund to show up, depending on your bank/card issuer. The corresponding amount will be transferred to the same card/account you used to make the purchase. If you paid for your purchase by bank transfer, please provide us with the account number by including it along with the returned items, or contact us at shop@tribiess.com.

If your refund is a voucher, it will be placed in your account so that you can use it to place another order.

Please note that the whole process may take up to 15 days.

How to request
a return?

Registered customers (with a customer account created)

If you wish to return one or more products, please:

  • Sign in here with your username and password.
  • Choose the "My Orders" option in your account menu.
  • Locate the specific order and view its details.
  • Check the checkboxes to the left of the product(s) you wish to return.
  • Indicate the reason for the return.
  • Click on the “Request Return” button.

You will receive an email with a response to your request within 72 hours (3 working days).

Once your request has been approved you can send us the products by the shipping method of your choice: courier, post... whichever is easiest and most convenient for you. Please include the Returns Form inside your package. You will find the link to print it in the email received. You can also access it in the "My Returns" section of your user account.

The status of your return/claim will be changed to "Completed" only after receiving and reviewing the returned products and completing the refund. The refund will be made upon receipt of the product in our warehouse and will always be made to the credit/debit card with which you made the purchase or to the bank account from which the transfer was made.

To follow the status of all your return requests, please use the following link: My Returns.

Unregistred customers (with no customer account created)

Please send us your request by email (shop@tribiess.com) or...

Transform your guest account into a customer account and enjoy:

  •     Secure access.
  •     Easy and fast checkout.
  •     Easy returns.

How?

Use the link here to transform your guest account to the customer one (it is the same link that you use to track the status of your order). You'll find an option to create a customer account at the bottom of you order details.

Gifts
& Gift Cards

Can I send an order
as a gift?

Yes, just specify it by ticking the checkbox "I would like my order to be gift..." in step 3 SHIPPING METHOD of the checkout process. If you wish, you can also leave a short personal message that we will print and send along with your gift. Your purchase will be nicely packed and no invoice will be included inside the box, although in some cases, for legal reasons (customs clearance, etc.), a commercial invoice will accompany the goods sent, but never within the box.

Can the recipient exchange or return the goods received?

The person receiving the gift can make exchanges or returns on our website. The value of the goods returned will be refunded in form of a voucher. For that, the recipient should contact us by sending an email to shop@tribiess.com or calling (+34) 931739798.

Any problems with the gift delivery?

In the exceptional event that there is a problem with a gift's order, shipping or delivery, we will not be able to discuss any details with the recipient of the parcel. We can only discuss the order's detail and account information with the holder of the account with which the order was placed. And just one more thing...

We aim to meet our delivery deadlines, but during busy periods (like Christmas or sales), deliveries may take a little longer. Occasionally, unforeseen external events, such as extreme weather conditions, may affect delivery services for a limited time, resulting in changes to our delivery times. However, we will always make every possible effort to minimise these temporary disruptions.

Can I purchase
a Gift Card?

Gift cards are the perfect solution when you don't know what to give someone or when you are running out of time. It's a perfect gift for family, friends and colleagues. Just choose the amount and how and when it should be delivered.

Send a gift card to whoever you want, so they can spend it on whatever and whenever they wish. It's very easy, simply click here and follow a few simple steps.

Do Gift Cards have an expiry date?

Gifts Cards expire in 12 months from the date of purchase.

Can I send a message to the recipient of the Gift Card?

Yes, when you purche the Gift Card you can enter a brief message that will be sent along with the Card.

How do I use the Gift Card/Voucher?

When you have selected all the items you want and are ready to complete your purchase, all you have to do is enter the code we have provided as a promotional code into your cart (into the "Do you have a promo code?" box).

If the total amount of your order is greater than the value of your gift card, you can pay the difference by selecting another payment method. Remember also that you can use multiple gift cards/vouchers in the same order and that you do not need to spend the full value of the gift card at once, you can use the remaining amount to pay for your future orders.

Product
& Stock

Will I receive the same product
as in the photo?

Yes, you will! We strive to keep the images and descriptions of the products we sell as up to date and as accurate as possible. However, the perception of colours depends not only on the quality of the photos, but also on other factors such as the characteristics and configuration of the display, the web browser settings, the lighting conditions and the user himself (his ability to distinguish colours). That is why we do not accept claims based on minor colour variations.

Where can I find
the size guide?

We don't want to send you anything that won't suit you, so we have sizing guides on most of our product pages to help you find the perfect size on the first try. Simply click on the "Size guide" link on the product page or check out our complete guide here.

Where to find the size guide link on product pages?

The size guide can be found in different spots in the product page depending on which device you are using to shop:

  • Desktop: to the right of the list of available sizes.
  • Mobile and tablet: at the bottom right of the screen, above the dark, "Add to bag" band.

Where can I find care instructions?

All our garments carry a composition label with washing instructions. Please always read it for product and fabric specifc instructions before washing your garment.

Have you cut off the composition and care label? You can always check the "Composition and care" section on the product page of our online shop. You may also refer to our Product Care guide for more generic advices.

Stocks & availability

Why can't I add an item to my basket?

If you are unable to add something to your basket it is because it is not in stock at that very moment, in which case the message "Coming soon" is displayed. If you are interested in a product but it is out of stock, we recommend that you visit our site regularly to see if the product is available again. Alternatively, you can email us at shop@tribiess.com or call us (tel. +34 93 173 97 98) and we will let you know if and when the item you wish to order will be back in stock.

Are products restocked?

Most products are restocked regularly, so please visit our site from time to time to take a look. Or, if you prefer, send us a message and we will let you know if and when the product you need is expected to be back in stock.

Pre-orders

For some products, mainly best sellers, when they are sold out but the expected delivery date is known, we offer a pre-order service so that you can order the product in advance. In such cases we'll show the delivery date on: product, cart and checkout page, so that you'll be aware of the modified delivery time while ordering. After placing the order, you may also receive an email telling that one or more items of your order are temporarily unavailable and therefore your order will be shipped later than it is usual.

What if my order includes pre-ordered items and in-stock items?

Your order will be delivered as soon as the pre-ordered items are available for shipment. If for any reason you cannot afford to wait for the items that are in stock, please contact us (email: shop@tribiess.com or tel: +34 93 173 97 98), we will do our best to help.

Ordering

Is it safe to shop at tribiess.com?

Yes. You can shop with complete peace of mind, as we have made every effort to provide you with the means to assure the safety of your purchases and your data. We are committed to ensure the highest level of security of all transactions. To guarantee the safety of very sensitive information such as your credit card details, we work with PayPal, one of the most reliable and trusted platforms for processing online payments. We also use industry-standard Secure Sockets Layer (SSL) technology to encrypt other, potentially sensitive information such as your name and address. This way, information that is interchanged between your computer or mobile and our website cannot be read if someone intercepts it. The key features of that technology inlcude:

  • Authentication - your data is guaranteed to be sent to the correct server and that the destination server is secure.
  • Encryption - your data is encoded so that it can only be read by the server intended to receive it.
  • Data integrity - your data exchanged is checked to ensure that it has not been modified on its way.

How to place an order?

Placing an order couldn't be simpler, just follow these steps:

  • Browse our site and click on "Add to cart" to place the items you wish to purchase in your shopping cart.
  • Once you have finished shopping, click on the bag icon at the top right of the screen to review the items in your cart.
  • If you are satisfied with the items in your cart, click "Go to checkout".
  • Enter your email address and password to log in or, if you are a new customer, register now. To create an account is not mandatory but it is recommended.
  • Check, update or add your delivery and billing address(es).
  • Confirm your chosen shipping method.
  • If you have a promotional code or voucher to spend, enter it in the "Do you have a promo code?" field of your cart summary. Don't forget to do it before proceeding to payment.
  • Confirm your payment method and click on "Submit Order". Remember to tick the "I confirm that I have read, and I agree with..." box - othewise, you will not be able to continue.
    Please note that to ensure better protection of our customers data when making online payments, you may need to comply with aditional, 3D security measures at checkout. These measures depend on your bank/card issuer and may require you to enter a password or obtain a pass code.
  • A confirmation email will be sent to you with details of your order. We strongly recommend that you check whever shop@tribiess.com is on your list of trusted senders and that our email has not ended up in your spam folder, as our messages may be delivered there accidentally.

Do I need to create an account to shop with you?

No, although opening an account allows you to place your orders without having to fill out all your data every time you shop with us and it will give you benefits like tracking your orders or periodical newsletter with exclusive promos and offers. And most importantly.... accumulating tribiess points for discounts.

I've forgotten my password.

If you have forgotten your password, don't worry, it's easy to regain access to your account.

  • Go to our login page by clicking here or using the "Account" link in our menu.
  • Click on the "Forgot your password?" link and enter the email address you registered with.
  • We will send you a link directly to your email so that you can reset your password.

You have not received any message? We recommend that you check your spam folder if you can't find it.

Remember that if you enter your email address and/or password incorrectly multiple times, your account may be locked for 60 minutes.

How to apply a promo code
or spend a voucher?

  • Enter the promotional code at checkout.

You must enter the code as indicated, without quotes or extra spaces. Type or copy & paste the code into the "Do you have a promo code?" box in your cart summary, above the "View and Edit Cart" button.

  • Make sure you click "Add" button.

Once you've entered he code, click on "Add" button (it is placed next to the "Do you have a promo code?" box). You'll see the promo applied to your cart and the total of your order will change to reflect it.

Promo/voucher code
is not working?

If your promotional code does not work, please check the following:

  • Discount/promo/voucher codes cannot be used for gift vouchers or for any shipping charges, except for the free delivery code.
  • As our discount/promo codes vary, so do the terms and conditions of each one. Be sure to read them when you receive any code, as some may only be valid for certain items or only for orders over a certain amount. Most codes will also have an expiry date. It is also posible that your are trying to apply two codes that cannot be used with the same order.
    You should be able to find the detailed conditions of the promotion in the same place you found the code, either in our email message or on our website.
  • Some codes are only valid for certain persons or countries. If you've received the code in an email from tribiess, the code may also be locked to the email address to whixh we sent te code.
  • Some codes are restricted to the first order only or to our subscribers only. Please make sure that you are loggied in to your account before applying such a code. We will then be able to check if you are entitled to use it. If this check is not posible, the code will be considered invalid.

If your discount code is still not working after you have checked all of the above, please get in touch with our Customer Service team so that we can help you (write us at shop@tribiess.com or call +34 931739798).

What if I've made
a mistake in my order?

Can I amend my order after I've placed it?

You yourself can’t remove or add items, so if you selected a wrong size, colour, quantity or if you simple changed your mind... contact us as soon as possible and we will try to modify your order before it is prepared for shipping at our warehouse. You can send us an email shop@tribiess.com or call us at (+34) 931 739 798, just make sure to do it before the order is shipped.

Can I cancel my order?

Once your order has been fulfilled and shipped, it is not possible to cancel it. If your order has not yet left our warehouse, we will do our best to modify/cancel it. Please contact us as soon as possible. Do not rely on the email only (shop@tribiess.com), it is posible we'll not read it in time. The best way to make sure your order will not leave our premises is to give us a call at (+34) 931 739 798. If it has already left the warehouse and is on its way, you will need to wait to receive it and initiate the return procedure. You may also send us a withdrawal form.

Please check the Returns and Refunds section for more details.

What is
My Buy Later List?

You can save up to 10 products in your "My Buy Later List" so if you're not up for buying something right away, you can add it to your "Buy Later" list until you're ready to order it. That way you'll have your favourite products on hand to keep an eye on and to purchase whenever you like.

How does it work?

To place an item on your "Buy Later" list, simply sign in to your account, add the products to your cart and view its content. One on the cart page, you can move any product from your cart to the "Buy Later" list by clicking on the little clock icon in the bottom right corner of the product photo. To view the list of saved items, simply go back to your shopping cart.

Once you've placed an item in your "Buy Later" list, you will be able to see if its price has changed since you added it to your list or if the item is out of stock. You will even be able to see if the item is low on stock, so you can grab it before it is sold out.

How long is an item saved for?

When you log in to your account and save an item for later, it will stay in your "Buy Later" list as long as you wish or until it is no longer available.

Is my item reserved?

Saving an item for later does not mean that the item is reserved for you: items on your "Buy Later" list can still be purchased by other customers.

I'm having trouble
signing into my account

If you receive an error message saying that your email address/password is not recognised, there are some things you should check:

  • Make sure you are using the same email address and password you registered with.
  • If you don't remember your password, click on the "forgotten password" link at the bottom of the login dialog. You will be asked to enter your email address and we will send you an email with a link that will allow you to create a new password for your account.
  • Remember that if you enter your email address and/or password incorrectly multiple times, your account will be locked for 60 minutes.

If the problem is not password-related, check the following:

  • Check that the "Block all cookies" function is disabled in your browser settings.
  • Make sure that you accept our cookies.
  • Also make sure that Javascript is enabled in your browser settings.
  • Verify that you do not have any content blockers installed.

If you're still having trouble with the website, we suggest that you clear your browser's cookies and cache.

In case you are still unable to sign in, please contact our Customer Service team (shop@tribiess.com) with as much information as you can provide about the problem, including screenshots of any error messages you receive and what you have done so far to try to resolve the issue you are experiencing.

I'm having trouble
registering or I can’t “Check out”.

If you have problems logging in, registering or other performance-related problems, it is often sufficient to clear your browser's cookies and cache. You should also make sure that you accept our cookies.

A cookie is a small file that is stored on your computer so that the next time you visit us we can recognise you. It can also store your preferences, such as your preferred view or language choice (for more information about cookies, click here). In most internet browsers you can clear your cache and/or cookies via "Tools" or "History".

Below you’ll find some instructions for the most common browsers. Depending on the version of your browser and the device you are using, the options may vary. If your operating system or browser is not listed, please refer to the instructions for your browser that you can find online.

Please note that if you have already placed some items in your cart or in the "Saved Items" section, you may need to note the product name/code, as clearing your cookies may empty both your cart and your list of saved for later products.

Android

If you're using an Android device, with your browser open, press the "Menu" button. Select "History" and then "Clear browsing data..." on the next screen. A window will appear in which you can choose the data you want to delete. Tick the corresponding boxes, set the time range and press the "Clear data" button.

iOS - Safari

If you are using Safari on an iOS device, press the "Home" button and go to "Settings". You'll see Safari along with other applications. Select "Safari" and then "Clear History" and "Clear Cookies and Data".

iOS - Chrome

If you're using Chrome on an iOS device, open the Chrome app and press the "Menu" button in the top right corner (the "hamburger" icon). Select "Settings" and then "Privacy" on the next screen. You'll see options to clear your cache and cookies.

Mozilla Firefox

Open Mozilla Firefox and click on "Tools" in the menu bar. Select “Options”, then "Privacy" and "Clear history". Check the respective boxes and press the "Clear Now" button.

Once you have cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any further problems.

We also reommend that you always use the latest version of your operating system and browser. You can also try using another web navigator. Often the problem can be solved by simply switching to a different browser.

If you are still experiencing issues, please contact our Customer Service team (shop@tribiess.com) with the following information:

  • As much detail as you can about the problem.
  • Screenshots of any error messages you receive.
  • Which web browser you're using (e.g. Firefox, Chrome, Safari, Edge)
  • Which device you're using (desktop, mobile etc.)
  • What you've done so far to try to resolve it.
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